My Biggest Problem With Tesla - Service & Parts

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Tesla Model 3 Year Two Review - Parts & Service Are The Biggest Problems
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I never expected to own my Tesla Model 3 for two years. I thought it would be a fun car to document the experience of, but I genuinely love the car and have happily held onto it. That's not to say the experience has been all balloons and rainbows (both great things), as it hasn't. When Tesla service centers are required, that's when the experience isn't so revolutionary. Long waits, poor communication, and no where to easily order parts. What if you want track package brake pads? Well, good luck. I don't know how to order them. Watch the video for the full breakdown of my Tesla service experiences under my nearly two years of Model 3 ownership.
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  • *UPDATE!* Big thanks to those who have been in touch to help me get these pads. Tesla has been in touch, and provided the following information for ordering (when calling a service center). Track Pads: 8008243-00-A BRAKE PAD KIT - SERVICE, FRONT BRAKE CALIPER, TRACK MODE PACKAGE ONLY $495.00 8008247-00-A BRAKE PAD KIT - SERVICE, REAR BRAKE CALIPER, TRACK MODE PACKAGE ONLY $495.00 Model 3 Performance Pads: 8008242-00-C BRAKE PAD KIT - SERVICE,, FRONT BRAKE CALIPER, SPORT $330.00 8008246-00-A SVC RR BRAKE CALIPER, SPORT, LINING KIT $330.00

    Engineering ExplainedEngineering ExplainedUukausi sitten
    • @Perry Wolf Well it depends on the type of run a product has. You forget that Tesla doesn't have the long term contracts with other suppliers that most ICE do. New products need testing, and frankly its just $500 for performance parts and service for front and another $500 for rear, for a performance vehicle. Go spec out a porsche service with parts then let me know the cost.

      yeeaahhzzyeeaahhzz10 päivää sitten
    • @yeeaahhzz - It took a deeper dive on Google to find it, but sure... So what? Using a computer controlled dynamometer to test brakes was simply instituted to be able to cut costs as on track testing had become more and more expensive. With computer aid they can accurately and reliably simulate on track performance. You seem to be suggesting it's this magical system that makes it possible for these companies to develop high performance brakes, when in actual fact it's simply a cost and logistic saving strategy for brake development which in turn _reduces_ the overall cost of a performance brake package.

      Perry WolfPerry Wolf11 päivää sitten
    • @Perry Wolf not an engine dyno, a brake pad dyno (test bench). What do you think Brembo uses? 🙄 A car?

      yeeaahhzzyeeaahhzz11 päivää sitten
    • @actionjksn look, I made a mistake with Regen using the pads, it uses the inverter, however the high tech pads using r&d having added costs is justified. Not sure why you got your knickers in a twist and felt compelled to author an essay based on assumptions. There are much better uses of your time for the new year.

      yeeaahhzzyeeaahhzz11 päivää sitten
    • @yeeaahhzz Bro you may want to change your post. You are on a page called engineering explained. And yet you're talking about the brake pads withstanding regenerative braking. So what you're basically saying is that you don't even have the most rudimentary understanding of regenerative braking. And I mean your understanding of it is at literally less than 1%. And since I'm wasting my time here I guess I will give you a little bit of an understanding if you can grasp it. Regenerative braking is not something that involves your brake pads, and in fact it's the exact opposite, it takes the load off of your brake pads. I'm a high school dropout and I worked out in my head how regenerative breaking works within probably less than one minute without reading any technical material at all. I bet you went to college and yet you can't work out such a simple concept in your head. What are you doing trying to understand engineering? You have no chance, you have some sort of disability as far as understanding it. Seriously dude. and just in case you still can't grasp it which I'm pretty sure you still can't figure it out I'll go ahead and tell you the motors that drive it act as generators that charge your battery when regenerative braking kicks in. Electric motors and generators are actually very similar in their design which is why they're able to do that. How can you not be able to work this out in your head that that's what is happening? And don't even try to tell me that you already knew that because you wouldn't have said something about how hard regenerative breaking is on your brakes if you had any understanding at all. And if you're going to try to talk all Superior to someone you better make sure you understand what you're talking about before you say it. Because sooner or later you'll run into someone like me who does understand it I'm surprised someone else didn't say it because I'm sure most people on here have a general idea how it works.

      actionjksnactionjksn11 päivää sitten
  • Tesla definitely need to have monthly/quarterly training for their customer service employees and improve their customer service.

    GTR R32GTR R322 tuntia sitten
  • Basiclly dont buy Tesla with varenty

    marin blaževićmarin blaževićPäivä sitten
  • The customer experience with Tesla is crap. As are the updates where you can’t start the car. Not mentioning the poor built, the environmental impact (you can trash them after 3 years, nobody will buy a second hand), the overloaded chassis, +unusable for a second life in Africa. A complete failure 😞

    AlpineBe4chAlpineBe4chPäivä sitten
  • You got free wheels ... you got a loaner.. why did you want the car back?

    Jonathan WeimaneJonathan WeimanePäivä sitten
  • You won't have to deal with this BS with the Mach E.

    Daniel BlaneyDaniel Blaney2 päivää sitten
  • No thanks, I’ll just stick with my GM products

    biden sniffs kidsbiden sniffs kids2 päivää sitten
  • Reason to love Honda and Toyota = parts. They’re logical, available and not a pain in the ass. Tesla sounding like the opposite

    Alberto SeptienAlberto Septien2 päivää sitten
  • Well once you have the track package, do the brake pads somehow last forever? At some point you'll need new pads and have to order them or do they make you rebuy the track pack every time?

    CobbCobb2 päivää sitten
  • How can it be impossible to order the brake pads? What if you had bought the car with the performance brake pads and wore them out? Would you then have to buy new wheels, etc., just to replace the worn out brake pads?

    Frank EggersFrank Eggers2 päivää sitten
  • Best thing about tesla motor car? I own different car.

    Gugljesmece ObicnoGugljesmece Obicno2 päivää sitten
  • Probably why Elon put his roadster into space. Couldn't get pads for it,

    dluxdlux4 päivää sitten
  • Polestar is chinese... don't.

    pear7777pear77774 päivää sitten
  • This is because Tesla is vertically integrated and third party suppliers don't have the right to make these parts, yet. Tesla should start to do that though as the ownership base is getting pretty big.

    Kun HuoKun Huo4 päivää sitten
  • *Laughs in Uncle Rich

    Jackson LaJackson La4 päivää sitten
  • Langer

    Byron DeithrickByron Deithrick5 päivää sitten
  • Its unreal that a company that REGULARLY misses profit expectations would have an aggressive and top notch customer service department dedicated to closing sales on parts which is probably the most profitable part of the company. Disgusting! I hope other car manufacturers push Tesla aside as the dominant brand in the electric vehicle market.

    SupernovaSupernova6 päivää sitten
  • Tesla is in control of the car

    Strom BertoStrom Berto6 päivää sitten
  • Growing pains

    Preston TuckerPreston Tucker7 päivää sitten
  • Imagine someone having a pile of new tesla-wheels "Yeah I take it to the track regularly and have to replace the brake pads from time to time"

    Jonathan HöppnerJonathan Höppner7 päivää sitten
  • what if these track pads are worn down - need to get new wheels too?

    Jonathan HöppnerJonathan Höppner7 päivää sitten
  • You don't need service often? 5 times in 2 years? My new car only needed a regular maintenance service once a year for the last 3 years.

    michiel stegemanmichiel stegeman7 päivää sitten
  • If I had the problem you had I would sell the car. When other manufactures produce cars with good range around 300 and Tesla has 400 for example, having parts could be enough to switch. I should be in an all electric car but that has been delayed until 2025 due to issues with Tesla service.

    steve gorkowskisteve gorkowski7 päivää sitten
  • The track brake pads are probably the same as normal ones. Elon marketing 101

    Stuart HancockStuart Hancock7 päivää sitten
  • Tesla's build quality and service are trash, buy a expensive car and e-mail someone who blows you off, no thanks.

    Ken JohnsonKen Johnson7 päivää sitten
  • I can't wait for my mache atleast ford will care about my service

    dylan cdylan c7 päivää sitten
  • Same if you try buying hellcat parts they make sure you own the package before ordering any performance parts.

    jj7 päivää sitten
  • This problem is called... monopoly...

    Panos CharosPanos Charos8 päivää sitten
  • I wonder did they have to create line item for brakes only after the video. Wouldnt surprise me

    Shima ShimanosekiShima Shimanoseki8 päivää sitten
  • I could never buy a car that I can't work on myself for simple things like brakes and wheels. Not being able to buy spare parts and DIY is where the dealer gets you on overpriced service fees.

    Orlando VegaOrlando Vega8 päivää sitten
  • Accessories held on by double-sided sticky tape? That pretty much sums up the whole Tesla ethos. I know an owner who drove his Tesla through a puddle and auto body parts came off requiring significant repairs. This is abysmal engineering design.

    Clarence HooverClarence Hoover8 päivää sitten
  • You need brake pads? Um sorry our brake pads only come with a compete car attached.

    Eric TEric T8 päivää sitten
    • Then you got the shitty end of a deal eh?

      Michael Gia Huy NguyenMichael Gia Huy Nguyen8 päivää sitten
  • I’ve had an absolutely horrible ownership experience with my model Y

    Smarter Than YouSmarter Than You8 päivää sitten
  • Owning a Tesla Model Y, their customer service is terrible. It's been more than 6 months since the delivery manger said all the defects on my car would be taken care of by the body shop. Receive a call from the body shop that says Tesla only authorized 2 of the 9 defects to be repaired on the car. Emailed the delivery manager 3 times over a period of a month and a half. No response. Tesla doesn't care about you once you buy their product. Never going to buy a Tesla again!

    gagag96gagag968 päivää sitten
  • I don't think it was widely reported but it said that a roof came off of a Tesla! Tesla uses a glue to assemble sections of the body together!

    Andy ThompsonAndy Thompson8 päivää sitten
  • Tesla is probably the worst when it comes to service. BMW, MB, Lexus all have far superior service. Tesla needs to hire a head of service to turn things around.

    omai3momai3m8 päivää sitten
  • This is the only reason I haven’t bought one

    Aaron WareAaron Ware9 päivää sitten
  • Love the company, love the engineering of the car, yet a terrible car overall.

    the.beard.yycthe.beard.yyc9 päivää sitten
  • Tesla is hurting itself with this foolish Apple-style model of clinging to every aspect of their product. There is a whole wide world of garages, body shops, mechanics, and autoparts suppliers that are totally ignored by Tesla. I am avoiding the cult of Elon until they sort it out. Rather get a VW, Volvo or Kia even if they are is not quite as strong on tech. These companies know how to make and service cars.

    Marcus AureliusMarcus Aurelius9 päivää sitten
  • Endless money pit

    Omar OmerikaOmar Omerika10 päivää sitten
  • Why do people tolerate this crap from a company. Spend your hard earnt money elsewhere.

    G SG S10 päivää sitten
    • fanboys, y'know

      Michael Gia Huy NguyenMichael Gia Huy Nguyen8 päivää sitten
  • It better than Microsoft making a car, they will change your Office that you own into a subscription per month, and you don't own a car anymore!

    Doan LeDoan Le10 päivää sitten
  • Thank you for an objective review of your Tesla. The good and the bad. We all know Tesla has its flaws but we still love them at the end of the day.

    Jay ScherbringJay Scherbring10 päivää sitten
  • Tesla is not a product that you actually own outright whether you buy or lease it. Their biz model is a SW license model and therefore you have little influence and/or control of your “ownership.”

    Orwell HuxleyOrwell Huxley11 päivää sitten
  • So what Do you do if you already have the performance pads and they now wear out?

    Mike CarnivaleMike Carnivale11 päivää sitten
  • Did you just said, that Tesla GLUES rear spoiler on DOUBLESIDED tape? My god... Long way for Tesla to reach car industry standards... As for the parts - as a fan of Rich Garage - well Tesla is like apple in consumer electronics - a cancer to the consumers - no replacment parts, no instructions, no 3rd party service etc.

    WKWK11 päivää sitten
  • Just pretend that every Tesla is made on Mars, and expect a long delivers on parts.

    MRGRUMPY53MRGRUMPY5311 päivää sitten
  • hideous looking 'cars' overpriced junk

    Getthe cansinGetthe cansin11 päivää sitten
  • I can definitely second this... the only downside to owning my Tesla is the service. They take forever and don't shy on the prices lol

    Ben TruongBen Truong11 päivää sitten
  • Wait! Break pads wear out. It’s in their nature, especially on tracks. Do you need to buy wheels with your pads every time?

    Eric JetteEric Jette12 päivää sitten
  • 3m Doubled sides Taped Carbon Fibre Spoiler. Now that's performance

    Jamie HeritageJamie Heritage12 päivää sitten
  • Eventually these service issues will be worked out. I’ll let you guys beta test the experience on the cutting edge and wait for them to be resolved. Also, prices for EVs will come down as others come into the market.

    Jim TomlinsonJim Tomlinson12 päivää sitten
  • I hope I will have zero experience with the service center for my new Lexus RX in the next 3 years.

    Liang MiLiang Mi12 päivää sitten
    • @Liang Mi I understand now. I was worried because I see the results of too many leases returns where they never rotate their tires or even change their oil once. I think many EV buyers forget EVs still need regular maintenance at all. EVs still need regular tire rotations, they still have coolant and radiators, but they do save on oil and brakes.

      K CK C6 päivää sitten
    • @K C ofc. I didn't count regular maintenance since the host didn't count either.

      Liang MiLiang Mi8 päivää sitten
    • I hope you change your oil and rotate your tires about 6 times over the next 3 years.

      K CK C11 päivää sitten
  • I had the best experience so far with Service.

    Muggi DashtamirMuggi Dashtamir12 päivää sitten
  • I think Tesla is just gouge the American people so you people could keep buying those cars

    Tim TwardyTim Twardy12 päivää sitten
  • Tesla, the Apple of cars.

    DarenDaren13 päivää sitten
  • And now the rumours about Apple building cars, geez I wonder how it will go....

    Xerox SosXerox Sos13 päivää sitten
  • Bad parts. Bad suspension. Inventory problems. Service capacity problems. What is not to love?

    Vangel VesovskiVangel Vesovski13 päivää sitten
  • California power companies also using Tesla batteries for night stirage

    Scott CampbellScott Campbell13 päivää sitten
  • DO A VIDEO ON GRID POWER. SUPPLY/DEMAND With Battery storage and dirty PEAKER plants vs battery storage plants

    Scott CampbellScott Campbell13 päivää sitten
  • Before Grid battery storage excess power dumped, now we can store it with less use of DIRT PEAKER PLANTS FROM 4pm -8 pm

    Scott CampbellScott Campbell13 päivää sitten
  • Musk wants to be known as a the battery guy not car guy. The cars have made batteries cheaper so battery storage can be competitive to fossil fuels. The HOLY GRAIL OF grid SUPPLY/Demand is battery storage. Use solar/wind power at night with battery storage.

    Scott CampbellScott Campbell13 päivää sitten
  • My 2017 Model X with 40,000 miles only thing I have done is tires. Never been to a service center. Never use a supercharger as I fill at home with my solar panels and power wall.

    Scott CampbellScott Campbell13 päivää sitten
  • Tesla first generation cars are awesome. Just think when they have been around longer with more generations. . An average new plain Jane gas car is almost $40,000. Gas cars seem overpriced now. Their powertrain seems very reliable. Electric motors so cheap vs a gas motor.

    Scott CampbellScott Campbell13 päivää sitten
  • Use aftermarket brake pads

    Scott CampbellScott Campbell13 päivää sitten
  • My Porsche dealer is booked 6 weeks out

    Scott CampbellScott Campbell13 päivää sitten
  • I hit a pot hole and went to discount tire as Tesla is not a tire replace area

    Scott CampbellScott Campbell13 päivää sitten
  • All these big car companies still no range or performance like a Tesla! Tesla way ahead. The powertrain seems very reliable for first generation vehicles

    Scott CampbellScott Campbell13 päivää sitten
  • Just think of all those oil filters that are replaced every 5000 miles in land fills. Plus 7 million people/ year from air pollution. It is a slow pandemic. So tired breathing in tailpipe exhaust in front of me. At least my Tesla if it uses grid power the factory is not in front of me on the freeway.

    Scott CampbellScott Campbell13 päivää sitten
  • 40,000 miles on my Model X. No problems, no maintenance, snd never been to service center. Best car ever. I fill it with my solar panels and Powerwall s. Save $400/month on gas and electricity. No petrochemical smells.

    Scott CampbellScott Campbell13 päivää sitten
  • For me,this is not problem, wheels and...what? Buy Vw and you will see problems every day

    de Cugnot Detailingde Cugnot Detailing14 päivää sitten
  • Tesla: We like to over promise and under deliver on everything

    james Gandjames Gand14 päivää sitten
  • Teslas are the absolute worst vehicle in regards to fit and finish. The quality is rubbish and the interior materials come apart after a few months. Do not buy this vehicle unless you like taking your vehicle to the shop every 2 months for something.

    The Real Cigar JefeThe Real Cigar Jefe14 päivää sitten
  • Sounds like Apple

    sidharth cssidharth cs14 päivää sitten
  • Tesla is the Apple of the car world. They want to control repairs/system updates of the car/phone after you purchase it. I think its ironic since Elon hates Apple.

    name1799name179914 päivää sitten
  • I already felt those experiences with just trying to setup a basic test drive. They sound like your bothering them and if it’s already like this I may keep my eye on my original choice which is a BMW.

    Jason GreenJason Green14 päivää sitten
  • Elon blocked your order because he didn't want you to trash the cars. That's the new version of the driver safety assistance program !

    QuebecTerreaTerreQuebecTerreaTerre14 päivää sitten
  • Apart from that issue, I really think they should hire better designers

    Tomi WijayaTomi Wijaya14 päivää sitten
  • Its not a BMW or Mercedes what did you think you get quality Made in Germany?🙄

    Emanuel Unite 4KEmanuel Unite 4K14 päivää sitten
  • Just like Apple. Gotta buy a new one.

    Hoenn117Hoenn11715 päivää sitten
  • hey's got a loaner car and he's whining.... buck up buttercup.

    Jim BlalockJim Blalock15 päivää sitten
  • get a new mic dude

    Yuheng WangYuheng Wang15 päivää sitten
  • Tesla is half ass put together, it’s structurally flimsy, nothing lines up and everything is squeaky. The worst thing about the company is, anything under warranty that is broken, is not actually covered, because it’s within company specs when it was put together, which is a “Quarter Ass” put together to begin with. Tasla is a shady company, highly not recommended!

    Viva Las VegasViva Las Vegas15 päivää sitten
  • People forget Tesla is a technology company not an auto company...

    Aundre KAundre K15 päivää sitten
  • Agreed, indeed!

    Brian JamesBrian James15 päivää sitten
  • All day to change out wheels! Here I am complaining it took Costco 2 1/2 hours.

    Galactic MauiGalactic Maui15 päivää sitten
  • I absolutely love my M3 but the bad (poorly or not actually performed) maintenance forced my to do my own routine maintenance....spark plug change, diff oil, engine oil and coolant, filters etc. I would rather do the maintenance than dump the car. Help me DIY is a great source for guidance.

    Bob FognozzleBob Fognozzle16 päivää sitten
  • elon musk watches this video and shows up to your door to hand deliver it.

    lx DINGO xllx DINGO xl16 päivää sitten
  • You cannot please everybody.

    Efren PavoEfren Pavo16 päivää sitten
  • I'm so glad I came across your clip, I was debating on whether I should get an EV, especially a Tesla, and your complaints convinced me NOT to get one.👍

    Flowergemw2000Flowergemw200016 päivää sitten
  • Tesla is the apple of cars

    Conroy BootheConroy Boothe16 päivää sitten
  • Will Tesla inadvertently, unintentionally cancel Jason's referral credits for guilt-by-associating with Rich? I'm guessing not.

    carzzicarzzi16 päivää sitten
  • I saw a guy on youtube whose Tesla had run out of warranty and they didn't want to touch it, seemingly to try and get you to buy a new one. But he said he found it very easy to repair because it seemed well designed and fixable.

    Mick JagerMick Jager17 päivää sitten
  • That must be an elephant sized porthole

    rebel forcerebel force17 päivää sitten
  • You should tweet at Elon for some brake pads

    James HolbrookJames Holbrook17 päivää sitten
  • And you should know that you didn't need to speck so loudly, the car is very quite. ;-D

    JAGJAG17 päivää sitten
  • People like you deserve that Buying ugly and boring untested technologies

    User UserUser User17 päivää sitten
  • Alternative video title... Top Reasons to get a Honda/Toyota

    iforgotmyusername0iforgotmyusername017 päivää sitten
  • Folks such as Louis Rossmann have this experience getting board part items. I can relate to your frustrations.

    Shamway MoonyosShamway Moonyos17 päivää sitten
  • Do you ever really OWN a Tesla? You can't modify or fix a Tesla yourself. You get updates even if you don't want them.they can shut you down from using their superchargers any time

    wasup foolwasup fool17 päivää sitten